Data privacy policy according to GDPR

Your trust in the correct handling of your data is am important prerequisite for the success of our web presence. The collection, processing (data storage, alteration, transmission, blocking and deletion) and use of your data takes place exclusively under compliance with the applicable data protection regulations. With this data protection statement we would like to inform you as to how your data is processed when using our website.

I. Name and address of the responsible party

The responsible party as defined by the General Data Protection Regulation and other national data privacy laws of EU member states as well as other data privacy regulations is:

nobilia-Werke J. Stickling GmbH & Co. KG
Waldstraße 53-57
33415 Verl
Germany
Phone: + 49 (0) 5246 508 0
Email: info@nobilia.de
Website: www.nobilia.de

II. Name and address of the data protection officer

The responsible party's data protection officer is:

Data Protection Officer
c/o nobilia-Werke J. Stickling GmbH & Co. KG
Waldstraße 53-57
33415 Verl
Germany
Phone: + 49 (0) 5246 508 0
Email: datenschutz@nobilia.de

III. Data processed for the purpose of providing the website

Description and purpose of data processing: When you visit our website – i.e. without registering or otherwise providing information – the browser used on your device automatically sends information to our website’s server. This information is temporarily stored in so-called log files. In particular, the following may be recorded:

  • the IP address of the requesting computer
  • the date and time of access
  • Name and URL of the file accessed
  • Website from which the access originated (referrer URL)
  • Browser used and, where applicable, your computer’s operating system, as well as the name of your internet service provider

This data is not combined with other data sources.

We process the aforementioned data for the following purposes:

  • To ensure the website connects smoothly
  • To ensure a user-friendly experience on our website
  • To evaluate system security and stability
  • as well as for other administrative purposes

Legal basis: The legal basis for the data processing required in connection with the operation and hosting of our website is our legitimate interest pursuant to Article 6(1)(f) of the GDPR. Our legitimate interests arise from the purposes set out above.

Recipients: Recipients of the data may be technical service providers commissioned with the operation and maintenance of our website (e.g. hosting providers). These process the data exclusively on the basis of a corresponding data processing agreement in accordance with Article 28 of the GDPR.

Retention period: The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of data collected for the provision of the website, this is the case once the respective session has ended. In the case of data stored in log files, these are deleted after 30 calendar days at the latest. Storage beyond this period is possible. In this case, users’ IP addresses are deleted or anonymised so that it is no longer possible to identify the client making the request.

Provision is mandatory or necessary: You are under no legal or contractual obligation to provide your personal data. However, certain features of our websites may depend on the provision of personal data. If you do not provide personal data in such cases, this may result in features being unavailable or only available to a limited extent.

IV. Cookies

Description and purpose of data processing: Our website uses so-called ‘cookies’. Cookies are small files that are stored in the web browser or by the web browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a distinctive string of characters that enables the browser to be uniquely identified when the website is visited again.

Some functions of our website cannot be provided without the use of cookies. For these functions, it is necessary for the browser to be recognised even after a page has been changed. These technically necessary cookies assist us with the following applications:

  • nobilia.de Wishlist feature
  • Online Kitchen Planner
  • Kitchen configurator
  • Digital showroom
  • e-Magazine

The user data collected via technically necessary cookies is not used to create user profiles.

In order to improve the quality of our website and its content, and to be able to offer you personalised content, we may integrate additional third-party online services, which may involve the use of non-technically necessary cookies on our website.

To ensure that we use cookies and third-party services in compliance with data protection regulations and that you retain control over the use of cookies, we use a consent banner on our website. The consent banner is used to query the user’s decision, document it and transfer it to other systems. The consent banner is displayed when you first visit our website, and you can configure your cookie settings, i.e. give your consent to the respective use of cookies.

Whether cookies are used when you visit our website, and if so which ones, depends on which sections and features of our website you use and whether you consent to the use of cookies that are not technically necessary via our consent management system.

Legal basis:

Technically necessary cookies: The legal basis for the use of technically necessary cookies is our overriding legitimate interest pursuant to Article 6(1)(f) of the GDPR in conjunction with Section 25(2)(2) of the TDDDG. Our legitimate interest lies in providing key functions of our website, as well as in ensuring system security and detecting misuse.

Non-technically necessary cookies: The legal basis for the use of non-technically necessary cookies is your consent in accordance with Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG.

Recipients: As part of this data processing, we may transfer personal data to third parties (e.g. online service providers, cloud service providers). In such cases, all third parties are contractually bound to maintain confidentiality, for example under a data processing agreement in accordance with Article 28 of the GDPR, and may only act in strict accordance with our instructions. For further recipients and details regarding possible transfers to third countries, please refer to the information below on the display, tracking, remarketing and web analytics technologies used.

Storage period: Technically necessary cookies are generally stored only for the duration of a session and are automatically deleted when the browser is closed. In exceptional cases, they may have a longer storage period if this is technically necessary (e.g. to ensure stability or security).

The storage period for non-essential cookies depends on their specific purpose and the service provider. You can find the storage period in our consent banner.

Mandatory or necessary: Of course, you can generally view our website without cookies. Web browsers are usually set to accept cookies. In general, you can disable the use of cookies at any time via your browser settings. Please note that certain features of our website may not work if you have disabled the use of cookies.

V. Online services and technologies used

V. (I) Usercentrics Consent-Management

Description and purpose of data processing: We use the Usercentrics Consent Management Platform on our website. This is a consent management service provided by Usercentrics GmbH, Sendlingerstraße 7, 80331 Munich. The tool enables us to store, manage and, where necessary, provide evidence of consent for various services (e.g. cookies, marketing and analytics tools). The processing therefore serves to comply with data protection regulations, in particular the GDPR, as well as to ensure transparency towards our users.

Legal basis: Processing is carried out on the basis of legal requirements; the legal basis is therefore Article 6(1)(c) of the GDPR.

Recipients: The recipient of the data is Usercentrics GmbH, which acts as a data processor on our behalf.

Retention period: Data relating to the consents given is stored for the duration of the consent’s validity. This also includes the period required to fulfil statutory retention obligations or to provide evidence in the event of data protection audits. Once these periods have expired, the data is deleted or anonymised.

Further information on UserCentrics’ consent management technology can be found at: https://usercentrics.com/de/

V. (II) Google Tag Manager

Description and purpose of data processing: We use Google Tag Manager (GTM) on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a solution that enables marketers to manage website tags via a single interface. Google Tag Manager does not itself create user profiles, store cookies or carry out independent analyses. It serves solely to manage and activate the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transferred to Google’s parent company in the United States.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipients: The recipient of the data is Google.

Transfer to third countries: When using Google Tag Manager, your data may be transferred to the USA. Google is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here:  Data Privacy Framework

Retention period: When Google stores data, it is stored on Google’s own servers. These servers are located all over the world, with most of them in the United States. Under https://www.google.com/about/datacenters/inside/locations/?hl=de You can find out exactly where Google’s servers are located. We do not know how long Google stores your data.

Provision mandatory or required: The provision of your personal data is voluntary and based solely on your consent.

V. (III) Google Analytics

Description and purpose of data processing: We use the Google Analytics service for statistical analysis. Google Analytics is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that are stored on your device and enable an analysis of your use of the website. Google may use the data for profiling and link it to other information it holds about you. However, your IP address will be truncated beforehand within the Member States of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. Google will use the information generated to evaluate your use of the website on our behalf, to compile reports on website activity and to provide us with further services relating to website usage.

Legal basis: The processing of the data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide to us via our consent banner.

Recipient: The recipient of the data is Google. 

Transfer to third countries: When using Google Analytics, your data may be transferred to the USA. Google is an active participant in the EU-US Data Privacy Framework, which regulates the proper and secure transfer of personal data belonging to EU citizens to the USA. Further information can be found here: Data Privacy Framework

Retention period: Cookies set by Google Analytics are stored for a maximum of 2 years, unless you withdraw your consent beforehand.
Session-related data (e.g. individual page views) is automatically deleted after a short period of time.

Provision mandatory or necessary: The provision of your personal data is voluntary and based solely on your consent.

Withdrawal: You may withdraw your consent to the use of Google Analytics at any time with future effect via our consent banner.

Further information can be found at http://www.google.com/intl/de/analytics/privacyoverview.html (General information about Google Analytics and data protection). 

V. (IV) Google Ads Conversion

Description and purpose of data processing: We use Google Ads Conversion to draw attention to our attractive offers on external websites using advertising materials (known as Google Ads). We can use the data from the advertising campaigns to determine how successful individual advertising measures are. In doing so, we aim to show you adverts that are of interest to you and to make our website more appealing to you.

Google Conversion Tracking is an analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). If you are habitually resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller responsible for your data. Google Ireland Limited is therefore the Google affiliate responsible for processing your data and ensuring compliance with applicable data protection laws.

These advertising materials are delivered by Google via so-called ‘ad servers’. To this end, we use ad server cookies, which enable us to measure certain performance metrics, such as the number of times adverts are displayed or the number of clicks by users. If you arrive at our website via a Google advert, Google Ads will store a cookie on your device. We do not collect or process any personal data in connection with the aforementioned advertising measures. We are merely provided with statistical analyses by Google. These analyses enable us to identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising materials; in particular, we cannot identify users on the basis of this information.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Google.

Transfer to third countries: When using Google Ads, your data may be transferred to the USA. Google is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information on this can be found here: Data Privacy Framework

Retention period: The conversion cookies used in Google Ads expire after 30 days and are not used to identify individuals. During this period, it is possible to determine whether the user arrived at our website via a Google advert.

Withdrawal: You can withdraw your consent to the use of Google Ads at any time with future effect via our consent banner.

V. (V) Google Remarketing

Description and purpose of data processing: We use the remarketing feature within the Google Ads service. The remarketing feature enables us to show users of our website adverts tailored to their interests on other websites within the Google advertising network (including Google Search, YouTube and others).

To do this, we analyse users’ interactions on our website, e.g. which offers the user has shown an interest in, so that we can display targeted advertising to users on other sites even after they have visited our website. To this end, Google stores a number in the browsers of users who visit certain Google services or websites within the Google Display Network. This number, known as a ‘cookie’, is used to track these users’ visits. This number serves to uniquely identify a web browser on a specific device and not to identify a person.

Further information and Google’s privacy policy can be found at: https://policies.google.com/privacy?gl=de

Legal basis: The processing of your data is based on your consent in accordance with Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Google.

Transfer to third countries: When using Google Ads Remarketing, your data may be transferred to the USA. Google is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here: Data Privacy Framework

Retention period: Cookies set as part of Google Remarketing are stored for up to one year; the retention period for individual cookies can be found in the consent banner.

Withdrawal: You can withdraw your consent to the use of Google Ads at any time with future effect via our consent banner.

V. (VI) Facebook Custom Audiences

Description and purpose of data processing: Our website uses the ‘Custom Audiences’ remarketing feature provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.

This enables interest-based advertisements (“Facebook Ads”) to be displayed to users of the website when they visit the social network Facebook or other websites that also use this method. We do this to show you advertisements that are of interest to you, in order to make our website more appealing to you.

Due to the marketing tools used, your browser automatically establishes a direct connection to Facebook’s server. We have no influence over the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you in accordance with our current knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have visited the relevant page on our website or clicked on one of our advertisements. If you are registered with a Facebook service, Facebook can associate the visit with your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider may obtain and store your IP address and other identifying characteristics.

Legal basis: The processing of your data is based on your consent in accordance with Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Facebook (Meta).

Transfer to third countries: When using Facebook Custom Audiences, your data may be transferred to the USA. Facebook (Meta) is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here: Data Privacy Framework

Speicherdauer: Die im Rahmen des Einsatzes der Facebook Custom Audiences gesetzten Cookies haben eine Speicherdauer von bis zu einem Jahr, die Speicherdauer einzelner Cookies können dem Consent-Banner entnommen werden. 

Withdrawal of consent: You can withdraw your consent to the use of Facebook Custom Audiences at any time with future effect via our consent banner. In addition, logged-in users can disable the ‘Facebook Custom Audiences’ feature at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen# possible. 

For further information on data processing by Facebook, please visit https://www.facebook.com/about/privacy.

 

V. (VII) Pinterest Conversion Tracking

Description and purpose of data processing: Our website uses conversion tracking technology provided by the social network Pinterest (Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland), which enables us to display advertisements and offers relevant to our website visitors—who have already shown an interest in our website and our content/offers and are Pinterest members—on Pinterest. To this end, a so-called conversion tracking pixel from Pinterest is embedded on our pages; this informs Pinterest when you visit our website that you have accessed our website and which parts of our offering you have shown an interest in.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Pinterest.

Transfer to third countries: When using Pinterest Conversion Tracking, your data may be transferred to the USA. Pinterest is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here: Data Privacy Framework.

Retention period: The cookies set as part of the use of Pinterest Conversion Tracking are stored for up to one year; the retention period for individual cookies can be found in the consent banner.

Withdrawal: You can withdraw your consent to the use of Pinterest Conversion Tracking at any time with future effect via our consent banner.  You can also opt out of the collection of data for the display of interest-based advertising on Pinterest at any time in your Pinterest account settings at https://www.pinterest.de/settings disable.

V. (VIII) Microsoft Advertising Conversion Tracking

Description and purpose of data processing: We use Microsoft Advertising Conversion Tracking, provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, on our website to draw attention to our offers via advertisements on external websites. We can use the data from advertising campaigns to determine how successful individual advertising measures are. Our aim is to make our website more interesting for you and to display advertisements that are of interest to you. No personal information regarding the user’s identity is disclosed. By measuring this data, campaigns can be further optimised.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Microsoft.

Transfer to third countries: When using Microsoft Advertising Conversion Tracking, your data may be transferred to the USA. Microsoft is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here: Data Privacy Framework.

Retention period: The cookies set as part of the use of Microsoft Advertising Conversion Tracking are stored for up to one year; the retention period for individual cookies can be found in the consent banner.

Withdrawal: You can withdraw your consent to the use of Microsoft Advertising Conversion Tracking at any time with future effect via our consent banner.  

Further information on Microsoft Conversion Tracking can be found at: https://privacy.microsoft.com/de-de/privacystatement 

V. (IV) Outbrain

Description and purpose of data processing: We also use technologies provided by Outbrain (Outbrain Inc., 39 West 13th Street, 3rd floor, New York, NY 10011, USA) on this website to display content recommendations or native advertisements that may be tailored to your visit to our website and your interests.

When you visit a website that uses Outbrain, Outbrain creates a pseudonymous user profile (user ID) which records the content you have viewed or read. Subsequently, further interest-based content may be recommended to you or advertisements displayed on our website or on other websites where Outbrain is integrated. For this purpose, your device type, IP address, browser type, websites visited and articles read, time of access and device ID, amongst other things, are stored and consolidated into your user ID. We also use the Outbrain pixel. When you visit our website, this pixel allows us to determine whether you already have an Outbrain user ID. This enables advertisers within the Outbrain advertising network to measure the effectiveness of their campaigns.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipients: The recipient of the data is the company Outbrain.

Transfers to third countries: When using Outbrain, your data may be transferred to the USA. Outbrain is an active participant in the EU-US Data Privacy Framework.

Outbrain’s data centres are located in the USA, the Netherlands and Singapore. Personal data from the European Economic Area (EEA) and/or the United Kingdom is transferred to the data centres in the USA. Where personal data is transferred, Outbrain ensures that such transfers are carried out in accordance with the relevant data protection laws.

Retention period: The cookies set in connection with the use of Outbrain have a retention period of up to 2 years; the retention period for individual cookies can be found in the consent banner.

Withdrawal: You may withdraw your consent to the use of Outbrain at any time with future effect via our consent banner.

For further information, please refer to Outbrain’s privacy policy at: https://www.outbrain.com/legal/privacy#privacy-policy.

You can also find a list of all cookies used by Outbrain via the following link: 
https://www.outbrain.com/privacy/cookies/.
If you would like to view or update your interest profile on Outbrain, please click on the following link:
https://my.outbrain.com/recommendations-settings/home.

V. (X) Mouseflow

Description and purpose of data processing: This website uses Mouseflow, a website analytics tool provided by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, which offers session replays, heatmaps, funnels, form analysis, feedback surveys and similar features. Mouseflow may collect your clicks, mouse movements, scrolling, form submissions (keystrokes) in non-excluded fields, the pages visited and their content, the time spent on the website, the browser, the operating system, the device type (desktop/tablet/phone), screen resolution, visitor type (first-time/returning), referrer, anonymised IP address, location (city/country), language and similar metadata. Mouseflow does not collect information on pages where it is not installed, nor does it track or collect information outside your web browser.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Mouseflow in Denmark. 

Retention period: Data collected via Mouseflow is generally deleted after three months. Detailed information on the retention period for individual cookies can be found in the consent banner.

Withdrawal: You can withdraw your consent to the use of Mouseflow at any time with future effect via our consent banner.  You can also unsubscribe directly with the provider by visiting https://mouseflow.com/opt-out. If you would like to receive a copy of your data, have it corrected or deleted, please contact us first or, alternatively, contact Mouseflow at privacy@mouseflow.com.

V. (XI) YouTube

Description and purpose of data processing: Our website uses plugins from the YouTube video portal, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. When you visit a page containing a YouTube plugin, a connection is established with YouTube’s servers. In doing so, YouTube may collect information about which pages you have visited and gather further usage data. We embed the videos in ‘Enhanced Privacy Mode’, which, according to YouTube, means that YouTube only stores personal data once you actually play the video.

Legal basis: The processing of data is based on your consent pursuant to Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipient: The recipient of the data is Google.

Transfer to third countries: When using YouTube, your data may be transferred to the USA. Google is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information on this can be found here: Data Privacy Framework.

Retention period: Cookies set in connection with the use of YouTube are stored for a maximum of two years; the exact retention period for individual cookies can be found in the consent banner.

Withdrawal: You may withdraw your consent to the use of YouTube at any time with future effect via our consent banner.

Further information on how YouTube handles user data can be found in the Google/YouTube Privacy Policy: https://policies.google.com/privacy

V. (XII) etracker

Description and purpose of data processing: We use the services of Etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany, on our website (www.etracker.com) for the analysis of usage data. The data collected via etracker is stored in anonymised or pseudonymised form and does not allow any conclusions to be drawn about individual persons. IP addresses are anonymised by etracker at the earliest possible stage, and usage profiles are maintained only under a pseudonym. The data is not combined with other data sources or passed on to third parties.

Legal basis: By default, we use etracker without the use of cookies, where possible. Where we use analytics and optimisation cookies, we first obtain your consent in accordance with Article 6(1)(a) of the GDPR via our consent management tool. Without your consent, data processing is carried out on the basis of Article 6(1)(f) of the GDPR, as we have a legitimate interest in the statistical analysis of user behaviour in order to optimise our website.

Recipients: The recipient of the data is Etracker GmbH in Hamburg.

Transfer to third countries: The data generated by etracker is processed and stored exclusively in Germany on behalf of the provider of this website and is therefore subject to strict German and European data protection laws and standards.

Storage period: Depending on the technology used (e.g. cookies), the maximum storage period is 2 years; the exact storage period for individual cookies can be found in the consent banner.

Withdrawal: You can withdraw your consent to the use of etracker at any time with future effect via our consent banner. 
You can object to the data processing described above at any time by clicking the slider. Objecting will not result in any adverse consequences. If no slider is displayed, data collection has already been prevented by other blocking measures.

optout

Further information on data protection at etracker can be found here.

V. (XIII) Hubspot

Description and purpose of data processing: We also use HubSpot’s marketing and tracking technologies on our website to display personalised content to you and improve your user experience. HubSpot is a service provided by HubSpot Inc., 25 First Street, Cambridge, MA 02141 USA (with European headquarters in Ireland: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland), for marketing, analytics and CRM purposes. Through HubSpot, we integrate contact forms, newsletter sign-ups and calls-to-action (CTAs) on our website, amongst other features. The information collected is stored on HubSpot’s servers. HubSpot uses cookies to analyse user behaviour and personalise marketing activities.

The following data is collected and stored by HubSpot:

Contact details: name, email address, telephone number, company name, job title, address (e.g. via contact forms or newsletter subscriptions).

  • Device and access data: IP address, geographical location, browser type, operating system, device type, screen resolution, language settings.
  • Usage data: Pages visited, date and time of access, duration of visit, click paths, interactions with website elements (e.g. CTAs, forms, newsletter sign-up).
  • Cookie information: Unique cookie IDs, tracking IDs, information about the use of cookies and similar technologies to analyse user behaviour.
  • Communication data: Content of messages, enquiries or support tickets sent via HubSpot forms.
  • Marketing data: Information regarding consents (opt-in/opt-out), preferences for receiving marketing information, responses to marketing campaigns (e.g. email open and click-through rates).

Legal basis: The processing of your data is based on your consent in accordance with Article 6(1)(a) of the GDPR in conjunction with Section 25(1) of the TDDDG, which you can provide via our consent banner.

Recipients: The recipient of the data is HubSpot.

Transfer to third countries: When using HubSpot, your data may be transferred to the USA. HubSpot is an active participant in the EU-US Data Privacy Framework, which regulates the correct and secure transfer of personal data of EU citizens to the USA. Further information can be found here: Data Privacy Framework.

Retention period: Cookies set in connection with the use of HubSpot are stored for a maximum of two years; the exact retention period for individual cookies can be found in the consent banner.

Withdrawal: You may withdraw your consent to the use of HubSpot at any time with future effect via our consent banner.

Further information on data protection at HubSpot can be found at: HubSpot Privacy Policy

V. (XIV) Matomo

On the Kitchen Online Planner website, we use the “Matomo” software (www.matomo.org) – a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand – for marketing and optimisation purposes, provided you have given your consent. Matomo stores cookies on your device that enable an analysis of your use of the Online Kitchen Planner. Matomo stores:

- the time of the user’s previous visit,
- files clicked on or downloaded,
- links clicked on to external domains,
- the session ID (provided registration has taken place; see Section VIII of this privacy policy),
- the IP address, with 2 bytes of the IP address masked (anonymised IP address),
- the page speed,
- the page URL,
- the number of user visits,
- User Agent (indicates the browser and operating system used),
- time zone,
- the time of the user’s first visit,
- date and time of the visit,
- page title,
- the page from which the user arrived at our website (referrer URL)
- which browser with which plugins, and which screen resolution is being used,
- usage data (duration of visit and views),
- device information (operating system, browser, language),
- geographical location.

Further information on Matomo’s terms of use and data protection regulations can be found at: https://matomo.org/privacy/

X. (X) Publitas

On our website at e-Magazinen We use technology provided by Publitas (Publitas.com B.V., Zeeburgerpad 5, 1018 AH, Amsterdam, Netherlands), which enables us to present PDF documents online as e-magazines with supplementary information.

Further information and Publitas’ privacy policy can be found at: https://www.publitas.com/de/legal/datenschutz-erklarung/.

VI. Registration

Description and purpose of data processing: On our nobilia Extranet website, we offer specialist retailers the opportunity to register by providing personal data. The data is entered into a form, transmitted to us and stored. The data is not disclosed to third parties. The following data is collected as part of the registration process:

(1) Customer number
(2) Company
(3) Street and house number
(4) Post code, town and country
(5) Phone and fax number
(6) Website
(7) First name and last name of the contact person, their department, phone and fax number and e-mail address

User registration is required in order to access certain content and services on our website. Registered users can enable email notifications for confirmed orders, gain access to the order information system, view delivery times and service information, and receive updates on news and seminars.

Legal basis: The legal basis for processing the data is Article 6(1)(a) of the GDPR, provided the user has given their consent. If the registration serves to fulfil a contract to which the user is a party or to carry out pre-contractual measures, the additional legal basis for processing the data is Article 6(1)(b) of the GDPR.

Recipients: No data is disclosed.

Retention period: The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. This applies to data collected during the registration process once the registration on our website is cancelled or amended.

Withdrawal: As a user, you have the option to cancel your registration at any time. You may have the data stored about you amended at any time. You can initiate both the rectification and the erasure of data yourself via the ‘My Account’ menu item.

VII. Data processing in connection with establishing contact

Description and purpose of data processing: Our website features a contact form that can be used to contact us electronically. If a user makes use of this option, the data entered in the form is transmitted to us and stored. This data includes:

(1) Surname and first name
(2) Email address
(3) Company
(4) Street and house number
(5) Postcode, town and country
(6) Telephone and fax

At the time the message is sent, the following data is also stored:

(7) IP address
(8) User agent
(9) Time of contact

We process personal data solely for the purpose of handling the contact and, where requested, for sending information material or answering questions. As the contact has been initiated, this also constitutes the necessary legitimate interest in the processing of the data. Prior to the submission process, reference is made to this privacy policy regarding the processing of the data.

Alternatively, you may contact us via the email address provided. In this case, the user’s personal data transmitted via the email will be stored. In this context, the data will not be disclosed to third parties. The data will be used exclusively for the purpose of handling the correspondence.

Legal basis: The legal basis for processing data transmitted via email or the contact form is our legitimate interest pursuant to Article 6(1)(f) of the GDPR.

Recipients:  Depending on the nature of your enquiry, we may forward your data to our distributors, trading partners or other partners in order to fulfil your enquiry.

Retention period: The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For personal data entered via the contact form and that sent by email, this is the case once the relevant conversation with the user has ended. The conversation is deemed to have ended when it is clear from the circumstances that the matter in question has been conclusively resolved.

Objection: The user has the right to object to the processing of their data at any time. In such a case, the conversation cannot be continued. To lodge an objection, please contact the data protection officer (datenschutz@nobilia.de) be used.

VIII. Online-Planer

Description and purpose of data processing: On our online kitchen planner website, we use technology provided by GO-2B AG (Carl-Bertelsmann-Straße 103, 33332 Gütersloh), which enables the creation of 3D kitchen layouts. Once you have completed a kitchen design, you have the option to register in order to save the kitchen you have designed and access it again at a later date. The following data is collected as part of the online kitchen planner registration process:

(1) Email address
(2) First name and surname (optional)
(3) Country (optional)
(4) Contact enquiry (optional)

User registration is required to enable the kitchen design to be linked to the relevant user. Registered users gain access to the kitchen designs they have completed and can access and continue planning them at any time.

Legal basis: Processing is carried out on the basis of Article 6(1)(b) of the GDPR (implementation of pre-contractual measures), as registration is necessary to provide you with the planning service, which is aimed at concluding a purchase contract.

Recipients: Recipients may include data processors, in this case GO-2B AG.

Retention period: The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. This applies to data collected during the registration process once registration on our website has been cancelled or amended.

Withdrawal: As a user, you have the option to cancel your registration at any time. You can amend the data stored about you at any time. You can carry out both the correction and deletion of data yourself under the menu item [“My Account/Account XXX”].

IX. Your rights as a data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

IX. (I) Right of access

You may request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you may request the following information from the controller:

(1) the purposes for which the personal data is being processed;

(2) the categories of personal data being processed;

(3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;

(4) the envisaged period for which the personal data concerning you will be stored, or, if this is not possible, the criteria used to determine that period;

(5) the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing;

(6) the existence of a right to lodge a complaint with a supervisory authority;

(7) any available information as to the origin of the data, where the personal data are not collected from the data subject;

(8) the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) of the GDPR and – at least in such cases – meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

IX. (II) Right to rectification

You have the right to request that the controller rectify and/or complete your personal data if the personal data concerning you that is being processed is inaccurate or incomplete. The controller must rectify the data without delay.

IX. (III) Right to restriction of processing

You may request the restriction of the processing of your personal data under the following conditions:

(1) if you contest the accuracy of your personal data for a period enabling the controller to verify the accuracy of the personal data;

(2) the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of the use of the personal data;

(3) the controller no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims, or

(4) if you have objected to the processing pursuant to Article 21(1) of the GDPR and it has not yet been determined whether the controller’s legitimate grounds override your grounds.

Where the processing of your personal data has been restricted, such data – apart from storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the Union or of a Member State.

If the restriction on processing has been imposed in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

IX. (IV) Right to erasure

a) Obligation to erase data

You may request that the controller erase your personal data without undue delay, and the controller is obliged to erase such data without undue delay where one of the following grounds applies:

(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.

(2) You withdraw your consent on which the processing was based pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR, and there is no other legal basis for the processing.

(3) You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.

(4) The personal data concerning you has been unlawfully processed.

(5) The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union law or the law of the Member States to which the controller is subject.

(6) The personal data concerning you was collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

b) Information to third parties

Where the controller has made personal data concerning you public and is obliged to erase such data pursuant to Article 17(1) of the GDPR, the controller shall, taking into account available technology and the cost of implementation, take reasonable steps, including technical measures, to inform controllers who process the personal data that you, as the data subject, have requested the erasure of all links to such personal data or of copies or replications of such personal data.

c) Exceptions

The right to erasure does not apply where processing is necessary

(1) for the exercise of the right to freedom of expression and information;

(2) for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;

(3) for reasons of public interest in the area of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;

(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the GDPR, in so far as the right referred to in point (a) is likely to render impossible or seriously impair the achievement of the objectives of such processing; or

(5) for the establishment, exercise or defence of legal claims.

IX. (V) Right to information

If you have exercised your right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification, erasure or restriction of processing, unless this proves impossible or involves disproportionate effort.

You have the right to be informed by the controller of these recipients.

 

IX. (VI) Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to establish, exercise or defend legal claims.

Where personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for the purposes of direct marketing, personal data concerning you will no longer be processed for these purposes.

In connection with the use of information society services – notwithstanding Directive 2002/58/EC – you have the option of exercising your right to object by means of automated procedures using technical specifications.

IX. (VII) Right to withdraw consent under data protection law

You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.

IX. (VIII) Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place where the alleged infringement occurred, if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the GDPR.

The competent supervisory authority is:

State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia
PO Box 20 04 44
40102 Düsseldorf
Germany
Tel.: +49 (0) 211 38424-0
Fax: +49 (0) 211 38424-10
Email: poststelle@ldi.nrw.de

X. Taking part in competitions

Description and purpose of data processing: To enter our competition, you must submit a photo of your current kitchen. You will also need to provide further personal data (name, address, email address), which we require for the following purposes necessary for the competition:

  • Conduct of the competition
  • Verification of eligibility
  • Notification of the winner
  • Presentation of the prize

We also analyse the results of the competition to measure the campaign’s effectiveness and relevance and to assess the competition’s success. This also constitutes our legitimate interest. If you give us your voluntary consent to do so, we will also use your data for marketing purposes, e.g. to contact you by telephone or email. Further information can be found in the terms and conditions.

Legal basis: Participation establishes a contractual relationship with our company, meaning that the legal basis for data processing is Article 6(1)(b) of the GDPR. The analysis of your data for internal statistical purposes is based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR. The processing of your data for advertising purposes takes place only with your express consent in accordance with Article 6(1)(a) of the GDPR.

Recipients: Service providers with whom we have concluded data processing agreements are used to run the competition. It may be the case that some of our IT service providers process data in third countries outside the EU. In this case, we ensure that the necessary safeguards to protect your data (EU adequacy decision, EU standard contractual clauses or other measures) are in place. Your data will not be disclosed to third parties.

Retention period: Your personal data will generally be deleted or blocked as soon as the purpose for which it was stored no longer applies. Participants’ data will be deleted no later than six months after the end of the competition, unless retention is required to comply with commercial and tax law retention periods (usually six or ten years) or to defend against legal claims. Winners’ data may be retained for longer, for example to answer queries regarding the prizes or to fulfil the prize obligations. In this case, the retention period depends on the nature of the prize and, for example, is up to three years for goods or services, to enable the handling of warranty claims.

Objection: Registered participants have the option to amend or delete the data provided during registration at any time, provided that no contractual or legal obligations prevent such deletion. Your objection will result in the deletion of the data we have collected and your exclusion from the competition. You may withdraw your consent to the use of your personal data for advertising purposes at any time with future effect. Withdrawing your consent does not affect the lawfulness of any processing carried out prior to that point.

Provision of data is mandatory or required: Without providing your data, it is not possible to enter the competition or for us to contact you regarding a prize notification. Consent to the use of your data for marketing purposes is voluntary; you may still enter the competition without giving this consent.

Date of this privacy policy: January 2026. We reserve the right to amend the content of this policy as necessary to bring it into line with changes in the legal framework or expansions to our services. 

Data privacy statement

Online data privacy statement

You can always retrieve the current version of this data privacy statement online under the link Data Privacy and print it out.

Data privacy protection pdf download